Dealing with the unexpected has always been part of the manager's job, but our world has become so fast, interconnected, and complex that unexpected events happen more frequently and often with greater and more painful consequences. Crisis management is an emerging need that places further demands on today's managers. Some of the most recent thinking on crisis management suggests the importance of five leadership skills.
- Stay Calm
- Be visible
- Put people before business
- Tell the truth
- Know when to get back to business
Stay Calm. A leader's emotions are contagious, so leaders have to stay calm, focused, and optimistic about the future. Perhaps the most important part of a manager's job in a crisis situation is to absorb people's fears and uncertainties. Leaders have to suppress their own fears, doubts, and pain to comfort others. Although they acknowledge the danger and difficulties, they remain rock-steady and hopeful, which gives comfort, inspiration,and hope to others.
Be Visible. When people's worlds have become ambiguous and uncertain, they need to feel that someone is in control.
Put People before Business. The companies that weather a crisis best, whether the crisis is large or small, are those in which managers make people and human feelings their tip priority.
Tell the Truth. Be straightforward with employees and the media.
Know When to Get Back to Business. Although managers should first deal with the physical and emotional needs of people, they also need to get back to business as soon as possible. They company has to keep going, and most people want to be a part of the rebuilding process, to feel that they have a home with the company and something to look forward to. The rejuvenation of the business is a sign of hope and an inspiration to employees. Moments of crisis also present excellent opportunities for looking forward and using the emotional energy that has emerged to build a better company.
Crisis management is an important aspect of any manager's job, particularly in today's turbulent times. This is a challenging time to be entering the field of management. Throughout this book, you will learn much more about the new workplace, about the new and dynamic roles managers are playing in twenty-first century, and about how you can be an effective manager in a complex, ever-changing world.
Hello,
ReplyDeleteGood Post shared here..with lots of good information. thanks for sharing this information. i was looking for this information for so long and did get it from here..Keep posting such post here in future too. it would be nice if you can share some information related to food presentation here in your future posts..
Thanks,